EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

EDF, Utilita and British Gas have been named as the worst energy suppliers for customer service, as research shows industry standards have slipped sharply.

Citizens Advice said customer service ratings across the industry were among the lowest ever between January and March and average ratings had fallen by 10.5% compared with the same period in 2021.

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